Frequently Asked Questions

The minimum deposit on live747 is ₱100 for GCash and PayMaya. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit set by live747, though your bank or e-wallet provider may impose their own daily limits. If you've set a personal deposit limit on your live747 account, that limit will apply regardless of the payment method used.

GCash and PayMaya deposits are credited to your live747 account instantly in most cases. Bank transfers (BPI, BDO, Metrobank) typically take 15 minutes to 2 hours depending on your bank's processing times. If your deposit has not appeared after 3 hours, contact our 24/7 Live Chat support with your transaction reference number and we'll investigate immediately.

live747 does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. GCash and PayMaya deposits to live747 are generally fee-free on the player's end. Always check your payment provider's fee schedule if you're unsure.

• GCash / PayMaya: Typically processed within 15–60 minutes. Most payouts arrive instantly once approved.
• BPI / BDO / Metrobank: 1–3 business hours during banking hours; may take until the next business day for requests submitted late at night or on weekends.
• Visa / Mastercard: 1–5 business days depending on your card issuer.

First-time withdrawals may take slightly longer due to additional security checks. If your withdrawal has not arrived within the stated timeframe, contact our support team with your withdrawal reference number.

The minimum withdrawal amount on live747 is ₱200. There is no maximum single withdrawal limit, though very large withdrawals may be subject to additional verification for security purposes. If you have an active bonus with wagering requirements, you must complete those requirements before withdrawing bonus-derived winnings.

Common reasons for a declined withdrawal include:

• KYC verification not yet completed
• Withdrawal method name does not match your registered account name
• Active bonus wagering requirements not yet met
• Withdrawal amount is below the ₱200 minimum
• Account flagged for security review

If your withdrawal was declined and none of the above apply, contact our 24/7 Live Chat support immediately and we'll resolve it as quickly as possible.

Yes. All live747 casino games use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our RNG systems are regularly audited by independent testing laboratories. Live dealer games are streamed in real time from professional studios with trained dealers, providing full transparency. live747 operates under Philippine gaming oversight standards to ensure player fairness and game integrity.

Absolutely. live747 is fully optimised for mobile play on both Android and iOS devices. You can access the full game library, make deposits and withdrawals, claim bonuses, and contact support — all from your smartphone or tablet browser. No app download is required; simply visit live747.org on your mobile browser for the best experience. A stable internet connection (WiFi or mobile data) is recommended for live dealer games.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before withdrawing. Each live747 promotion clearly states its wagering requirements in the bonus terms. Always read the full terms before claiming any bonus.

Bonuses may not be credited if: the promotion has expired, the minimum qualifying deposit was not met, the bonus code (if required) was not entered correctly, or your account is not eligible for the specific promotion. Some bonuses require manual opt-in before depositing. If you believe a bonus should have been credited and wasn't, contact our Live Chat support within 24 hours of the qualifying action and we'll review your case.

You can activate self-exclusion through Account Settings → Responsible Gaming → Self-Exclusion. Choose a duration (6 months, 1 year, 3 years, 5 years, or permanent) and confirm. Self-exclusion takes effect immediately — you will be logged out and unable to access your account for the chosen period. You can also request self-exclusion by contacting our 24/7 Live Chat or emailing [email protected]. See our Responsible Gaming page for step-by-step instructions.

The minimum age to play on live747 is 21 years old, in accordance with Philippine gaming regulations. Age verification is required as part of the KYC process. Any account found to belong to a player under 21 will be immediately suspended, all funds returned, and the account permanently closed. live747 takes underage gambling prevention extremely seriously.

To keep your live747 account safe:

• Use a strong, unique password that you don't use on other sites
• Enable two-factor authentication (2FA) in your account security settings
• Never share your login credentials with anyone — live747 staff will never ask for your password
• Always log out after playing, especially on shared devices
• Be cautious of phishing emails or fake websites impersonating live747
• Contact support immediately if you notice any suspicious activity on your account

If you suspect your live747 account has been accessed without your permission, contact our 24/7 Live Chat support immediately. Our security team will temporarily lock your account, investigate the activity, and help you regain secure access. Change your password and review your linked payment methods as soon as possible. Do not delay — prompt action minimises any potential impact.